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Shipping Information
Shipping Policies and Procedures and Detailed On This Page

Shipping Policies and Procedures and Detailed On This Page


Shipping Times
All products are shipped within 3-5 business days. Sometimes special circumstances arise and shipping may take a bit longer. If a situation arises that will delay your order in any way we will contact you by phone or email.

Shipping Damage
Sometimes situations arise that are out of our control. Among the most common is damaged merchandise through shipping. In the case that your order, in whole or in part, is damaged by the carrier it has to be claimed with that carrier. We will replace defective merchandise but cannot be held liable for the actions of the freight carrier. Please call us at 800-745-8821. You need to receive a Returned Merchandise Authorization (RMA) from us before returning merchandise.

All of our products carry warranties and some carry extended warranties.
If you have questions about warranty information, please send an e-mail to support@cookwaresplus.com

Returning Merchandise
We must be notified no later than 10 days after you receive your order should you want to return your merchandise.

Returns are accepted:
If you are dissatisfied with the quality of the merchandise.
If the merchandise is defective.

Conditions for Returns
All postage fees back to us are the responsibility of the purchaser.
All returns must be preauthorized.
There will be a 10% restocking fee on all returned merchandise (No restocking fee on exchanges)
Please do not send the merchandise back without first contacting returns@cookwaresplus.com or call  1-800-745-8821

Cookwaresplus.com is not responsible for any misrepresentation of products by the manufacturer or by its distributors. Pictures and descriptions are provided by the respective manufacturer.

Exchanging Merchandise
We will accept almost all exchanges.
Some reasons that will NOT ALLOW us to accept exchanges are:
Merchandise was received more than 10 days ago. (you must exchange with the manufacturer after 10 days)
Merchandise was mishandled (broken) by the purchaser.
Merchandise is used or not in a resalable condition.
You order is shipped outside the Continental US

Please Remember

  • All exchange merchandise postage charges are the responsibility of the purchaser
  • You must contact us at support@cookwaresplus.com or call 1-800-745-8821 for preauthorization on all exchange items.
  • Please do not mail the merchandise back without first contacting us or it may be refused.
  • There will be a handling charge of $10.00, plus postage charged for exchanges

State Sales Tax Information
State: Kentucky (KY)
Rate: 6%

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MarSyl LLC, 1067 N Main, #114, Nicholasville, KY 40356