Shipping Times
All products are shipped within 3-5 business days. Sometimes
special circumstances arise and shipping may take a bit longer. If a situation
arises that will delay your order in any way we will contact you by phone or
email.
Shipping Damage
Sometimes situations arise that are out of our control. Among
the most common is damaged merchandise through shipping. In the case that your
order, in whole or in part, is damaged by the carrier it has to be claimed
with that carrier. We will replace defective merchandise but cannot be held
liable for the actions of the freight carrier.
Warranties
All of our products carry warranties and some carry extended
warranties.
If you have questions about warranty information, please send an e-mail
to information@cookwaresplus.com
ALL PRODUCTS HAVE A 10 DAY MONEY BACK GUARANTEE!
Returning Merchandise
We must be notified no later than 10 days after you
receive your order should you want to return your merchandise.
ALL PRODUCTS HAVE A 10 DAY MONEY BACK GUARANTEE!
Returns are accepted:
If you are dissatisfied with the quality of the merchandise.
If the merchandise is defective.
Returns cannot be accepted:
If your order was shipped out of the continental USA.
Conditions for Returns
All postage fees back to us are the responsibility of the
purchaser.
All returns must be preauthorized.
There will be a 10% restocking fee on all returned merchandise (No
restocking fee on exchanges)
Please do not send the merchandise back without first contacting
returns@cookwaresplus.com or call 1-800-745-8821, ext 101.
Cookwaresplus.com is not responsible for any misrepresentation of
products by the manufacturer or by its distributors. Pictures and descriptions
are provided by the respective manufacturer.
Exchanging Merchandise
We will accept almost all exchanges.
Some reasons that will NOT ALLOW us to accept exchanges
are:
Merchandise was received more than 10 days ago. (you must exchange with
the manufacturer after 10 days)
Merchandise was mishandled (broken) by the purchaser.
Merchandise is used or not in a resalable condition.
Your order was shipped out of the continental USA.
All exchange merchandise postage charges are the responsibility of the
purchaser
You must contact us at returns@cookwaresplus.com or call
1-800-745-8821 for preauthorization on all exchange items. Please do not mail
the merchandise back without first contacting us or it may be refused.
There will be a handling charge of $10.00, plus postage charged for
exchanges
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